Notice: shipments may be delayed due to the Canada Post labour dispute

Returns & Warranties

Return Policy

You may return unworn regular priced or sale (up to 40% off) footwear purchased through in its original packaging within 30 days of delivery. 
Any shipping charges from the order are not refundable.

All Warehouse Clearance items (items sold at a discount of 41% off or greater) are final sale.


  • Shoes must be in new condition and must include the original undamaged packaging
  • Once shoes have been used they cannot be returned or exchanged

For Hygenic Reasons the following products are non-returnable

  • Bracing products
  • Socks and compression items
  • Insoles
  • Hydration products
  • Nutrition products

Return Shipping Instructions

Please email in order to request a return.

If you are shipping an item back to Kintec

  • No postage is required. 
  • The cost of return shipping will be deducted from your refund - $8.95 per package - No additional shipping costs.
  • You will not be charged postage until the return is processed.
  • You can expect a refund in the same form of payment originally used for the purchase.

If you are returning an item in-store

After approval you may visit a Kintec location to return or exchange your order instead of shipping the order back. Please wait for approval so the store knows to expect you. Please provide all original packaging and proof of purchase.

Please note

  • Pre-paid label cannot be used outside of Canada.
  • The processing of a return parcel can take 2 weeks. Over this time, please contact Customer Service at 1-888-723-5996.


Warranty & Defective Items Policy

Please contact our customer service team at with your name, order number and issue.