Returns & Warranties
You may return unworn regular priced or sale (up to 40% off) footwear purchased through shop.kintec.net in its original packaging within 30 days of delivery.
Any shipping charges from the order are not refundable.
All Warehouse Clearance items (items sold at a discount of 50% off or greater) are final sale.
- Shoes must be in new condition and must include the original undamaged packaging
- Once shoes have been used they cannot be returned or exchanged
For Hygenic Reasons the following products are non-returnable:
- Bracing products
- Socks and compression items
- Hydration products
- Nutrition products
Return Shipping Instructions:
- Log into your account from the "My Account" link found at the bottom of the page
- Click on "Return Request"
- Fill out the form
- Choose a return method
- Wait for approval
If you are shipping an item back to Kintec:
- No postage is required.
- The cost of return shipping will be deducted from your refund - $8.95 per package - No additional shipping costs.
- You will not be charged postage until the return is processed.
- You can expect a refund in the same form of payment originally used for the purchase.
If you are returning an item in-store
After approval you may visit a Kintec location to return or exchange your order instead of shipping the order back. Please wait for approval so the store knows to expect you. Please provide all original packaging and proof of purchase.
- Pre-paid label cannot be used outside of Canada.
- The processing of a return parcel can take 2 weeks. Over this time, please contact Customer Service at 1-888-723-5996.
Warranty & Defective Items Policy
Please contact our customer service team at firstname.lastname@example.org with your name, order number and issue.