Returns & Exchanges

Regular price footwear purchased in-store or through shop.kintec.net can be returned within 14 days of receipt - either in-store or by delivery. All sale items (items sold at a discount) are final sale.

Shoes
Shoes must be in new condition and include the original undamaged packaging. Once the shoes have been used, they cannot be returned.

The following products are non-returnable for hygienic reasons:

• Braces
• Socks and Compression products
• Insoles
• Hydration & Nutrition products
• All Sports Med products

Returning an item back by mail
Please start a return through our self-serve Returns Portal.
All returns being shipped back to Kintec will be shipped to the Surrey, BC distribution centre. 
Items shipped back without a pre-approval will not be issued a refund.
Items must be received by the carrier within 14 days of delivery.

If Checkout+ was added at checkout, your return shipping label is covered. If Checkout+ was not selected, return shipping costs are the responsibility of the customer and are not covered by Kintec.

Returning an item in-store
Please initiate a return through our self-serve Returns Portal and select in-store drop off.
Once approved, you may visit a Kintec location to return your order. Please bring all original packaging and proof of purchase.
Items brought to store without a pre-approval will not be issued a refund.

Exchanges: 
If you wish to exchange for a different size or colour, you may exchange your items through our Returns Portal or place a new order through shop.kintec.net and return your original items.

Note: Processing a return parcel can take 1-3 weeks from the time of receipt. Past this period, please contact Customer Service at 1-877-471-6634 or through live chat.

Checkout+

Checkout+ is an optional add-on available at checkout that gives your order both free return shipping and package protection.

• Free Return Shipping: If you need to return an item for a refund or exchange, your return shipping label is covered.
• Package Protection: If your package is lost, stolen, or damaged in transit, you can submit a claim through our Returns Portal and, upon approval, receive a same-item replacement at no extra cost.

Please note: Checkout+ cannot be cancelled or refunded after purchase and will not be included in refund amounts. Coverage cannot be added to an order after it has been placed.

If you have questions about a warranty and defective item, please email service@kintec.net with your full name, order number and issue.

At Kintec you get expert advice on the perfect fit for no extra cost. If you find a regular price shoe in stock, advertised and available at one of our competitors within 14 days of your purchase we will match the price*.

Conditions:

• Items must be for sale within Canada by a Canadian brand-authorized retailer. (No US-based retailers or websites).
• Items must be in-stock and available through a competitor's retail channel when you request the price match.
• Items must be identical, including model, colour, size and year.
• Prices must be ticketed, signed, or advertised, not verbally agreed to.
• Kintec will not match multiple item discounts (BOGO).
• Kintec team members must be able to verify the above details.
• Price matching does not apply to limited time offers (i.e. Grand Opening Sales), damaged goods, close-out prices, or special limited sale prices including but not limited to Black Friday, Cyber Monday, Boxing Day or Anniversary Sale prices.

Should our own price be reduced, present us with your original receipt within 14 days of purchase and we will match the price and refund you the difference*.

Conditions:

• Items must be in-stock and available when you request the price match.
• Items must be identical, including model, colour, size and year.
• Price matching does not apply to limited time offers (i.e. Grand Opening Sales), damaged goods, close-out prices, or special limited sale prices including but not limited to Black Friday, Cyber Monday, Boxing Day or Anniversary Sale prices.

If you have additional questions, please email service@kintec.net for assistance.