Returns & Exchanges

Return / Exchange Policy

Regular price or sale (up to 40% off) footwear purchased through can be returned or exchanged within 30 days of delivery. All Warehouse Clearance items (items sold at a discount of 41% off or greater) are final sale.

Shoes must be in new condition and include the original undamaged packaging. Once the shoes have been used, they cannot be returned or exchanged.

The following products are non-returnable for hygenic reasons:

  • Braces
  • Socks and Compression products
  • Insoles
  • Hydration & Nutrition products
  • All Sports Med products

Return / Exchange Instructions

Returning an item back by mail
Please email with your full name, order number, and items you would like to return in order to initiate a return.

  • No postage is required.
  • The cost of return shipping will be deducted from your refund - $8.95 per package. No additional shipping costs. You will not be charged postage until the return is processed
  • You will be refunded in the same form of payment originally used for the purchase
  • Pre-paid label cannot be used outside of Canada

Returning or exchanging an item in-storePlease email with your full name, order number, and items you would like to return in order to initiate a return. Once approved, you may visit a Kintec location to return or exchange your order. Please bring all original packaging and proof of purchase.

Note: Processing a return parcel can take up to 2 weeks. Past this period, please contact Customer Service at 1-888-723-5996 or through live chat.

Warranty & Defects

If you have questions about a warranty and defective item, please email with your full name, order number and issue.

Price Guarantee

If you find a lower price online, in-store or in print before or after you make a purchase at Kintec, we will adjust the price to match the difference, within 30 days.

Should our own price be reduced, present us with your original receipt within 30 days of purchase and we will match the price and refund you the difference.


  • Items must be for sale within Canada by a Canadian-based retailer. (No US-based retailers or websites).
  • Items must be in-stock and available through a competitor's retail channel when you request the price match.
  • Items must be identical, including model, colour, size and year.
  • Prices must be ticketed, signed, or advertised, not verbally agreed to.
  • Kintec will not match multiple item discounts (BOGO).
  • Kintec team members must be able to verify the above details.
  • Price matching does not apply to limited time offers (i.e. grand opening sales, damaged goods, or close-out prices).