Returns & Exchanges

Return / Exchange Policy

Regular price or sale (up to 25% off) footwear purchased through shop.kintec.net can be returned or exchanged within 30 days of delivery. All Warehouse Clearance items (items sold at a discount of 26% off or greater) are final sale.

Shoes
Shoes must be in new condition and include the original undamaged packaging. Once the shoes have been used, they cannot be returned or exchanged.

The following products are non-returnable for hygenic reasons:

  • Braces
  • Socks and Compression products
  • Insoles
  • Hydration & Nutrition products
  • All Sports Med products

Return / Exchange Instructions

Returning an item back by mail
Please email service@kintec.net with your full name, order number, and items you would like to return in order to initiate a return or exchange.
Once approved, we will send directions on how to ship your item back to Kintec for an exchange or refund in the same form of payment originally used for purchase.
Items shipped back without a pre-approval will not be issued a refund or exchange.
Costs for return shipping are not covered by Kintec. 

Returning or exchanging an item in-store
Please email service@kintec.net with your full name, order number, and items you would like to return in order to initiate a return or exchange.
Once approved, you may visit a Kintec location to return your order. Please bring all original packaging and proof of purchase.
Approved in-store exchanges will require you to book in a one2one reservation if you need to try the new product: https://www.kintec.net/appointment-booking/
Items brought to store without a pre-approval will not be issued a refund or exchange.

Please note that Ontario Kintec locations cannot process returns or exchanges for online orders.

Note: Processing a return parcel can take 1-3 weeks from the time of receipt. Past this period, please contact Customer Service at 1-888-723-5996 or through live chat.

Warranty & Defects

If you have questions about a warranty and defective item, please email service@kintec.net with your full name, order number and issue.

Price Guarantee

At Kintec you get expert advice on the perfect fit for no extra cost. If you find a regular price shoe in stock, advertised and available at one of our competitors within 10 days of your purchase we will match the price*.

Conditions:

    • Items must be for sale within Canada by a Canadian-based retailer. (No US-based retailers or websites).
    • Items must be in-stock and available through a competitor's retail channel when you request the price match.
    • Items must be identical, including model, colour, size and year.
    • Prices must be ticketed, signed, or advertised, not verbally agreed to.
    • Kintec will not match multiple item discounts (BOGO).
    • Kintec team members must be able to verify the above details.
    • Price matching does not apply to limited time offers (i.e. Grand Opening Sales), damaged goods, close-out prices, or special limited sale prices including but not limited to Black Friday, Cyber Monday, Boxing Day or Aniiversary Sale prices.

Should our own price be reduced, present us with your original receipt within 10 days of purchase and we will match the price and refund you the difference*.

Conditions:

    • Items must be in-stock and available when you request the price match.
    • Items must be identical, including model, colour, size and year.
    • Price matching does not apply to limited time offers (i.e. Grand Opening Sales), damaged goods, close-out prices, or special limited sale prices including but not limited to Black Friday, Cyber Monday, Boxing Day or Aniiversary Sale prices.