Shipping & Delivery
Orders over $99 (before tax) qualify for free shipping within Canada. Orders under $99 will incure a $10 flat rate shipping charge. In-store pickup is a free alternative for those living in close proximity to a Kintec store in British Columbia.
Order processing time
An order will typically arrive within 3-10 business days after it has been placed. Orders with multiple items may require additional processing time as we assemble the shipment. Orders containing Warehouse Clearance items may be subject to additional processing time.
Note: Due to COVID-19, we are experiencing longer than usual shipping and pick up times. Please allow 10 business days for your order to arrive.
Where does my order ship from?
All of our orders are shipped from Surrey, British Columbia, Canada.
Who will deliver my order?
Most orders are delivered through Canada Post while Fedex is used occasionally.
What if I'm not home when my order is delivered?
Canada Post will leave a delivery attempt notice at your door, and the package will be brought to the nearest post office. The delivery attempt notice will contain directions for pick up.
Fedex will leave a delivery attempt notice at your door and the package will be brought to the nearest Fedex pickup location.
Can I ship to an international location?
At this time, we do not ship orders outside of Canada. For any inquiries on our international shipping policy, please contact us.